Refund Policy

At Héritage, we aim to ensure your satisfaction with every purchase. Below is our return policy that applies to purchases made on our website.

RIGHT OF WITHDRAWAL According to the Distance and Home Sales Act, as a consumer, you have the right to withdraw your purchase within 14 days.

The right of withdrawal applies under the condition that the item is unused, the packaging is unopened, and the item is returned in the original packaging with any original documents within 14 days from the day you received the item.

If you decide to withdraw your purchase within these 14 days, we will refund the full purchase amount, including shipping costs, within 14 days from receiving and approving your return.

RETURN COSTS If you wish to make a return after 14 days or if the products have been used, a return fee of 250 SEK will apply, which will be charged to you as the customer. You are responsible for the return shipping cost and for the item until it reaches us. Ensure that the shipment is fully franked and do not forget to provide sender information.

Please note that in the case of a return, you are always responsible for the return shipping cost, even if the original purchase included free shipping.

REFUND Refunds will be processed within 14 days from receiving and approving your return. We will refund the amount via the same payment method used during the purchase, excluding shipping costs.

CLAIMS For any claims, please contact our customer service. In the case of an approved claim, we will send you a return label and refund the amount for your order within 10 days from receiving it.

To ensure the approval of your claim, products must be well-packaged and sent in an approved padded envelope or box.

Once we receive the claimed item, we will inspect the issue, and a new item will be sent to you. You will not be charged for the return label for the claimed item or the shipping for the new item.

We always strive to resolve any issues smoothly and efficiently. Thank you for choosing Héritage!